Delivery Policy

1. Processing Time

Orders are typically prepared and dispatched within 1–2 business days after payment has been successfully received and verified. Orders placed during weekends or public holidays will be processed on the next available business day.

2. Delivery Estimates

• United Kingdom: Estimated delivery within 2–5 business days.
• European Destinations: Estimated delivery within 5–10 business days, depending on destination and local carrier operations.

Delivery estimates are provided for guidance only and may occasionally vary due to operational or seasonal circumstances.

3. Delivery Charges

We are pleased to offer free delivery on all eligible orders.

For deliveries to European destinations, local taxes, customs duties or import charges (where applicable) are not included unless clearly stated during checkout. Any such charges remain the responsibility of the recipient in accordance with local customs regulations.

4. Courier Disclaimer

Once an order has been collected by the delivery carrier, transportation is managed by the selected courier service. While we carefully prepare and dispatch every order, delivery schedules may occasionally be affected by weather conditions, transportation delays, customs procedures or other events beyond our reasonable control.

5. Incorrect Address Policy

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect or incomplete address is supplied, delivery may be delayed or unsuccessful. Please contact us as soon as possible if you notice an error after placing your order. Changes may only be possible before dispatch.

6. Tracking Information

Where tracking is available, shipment details and tracking information will be provided after the order has been dispatched, allowing customers to monitor delivery progress through the relevant courier’s tracking service.

7. Delivery Inspection

Upon receiving your order, we recommend inspecting the parcel and its contents as soon as reasonably possible. If an item appears damaged or incorrect, please contact our customer support team promptly so that we can review the situation and provide appropriate assistance.

8. Contact Us

If you have any questions regarding delivery, shipping or your order, please contact us using the details below.

• S & P RAJ RETAIL LTD
• 43 Cedar Road, Farnborough, England, GU14 7AU
• orders@sprajretail.store
• +44 7527 689855