Refund Policy
Our Refund Policy explains the conditions for returns and refunds. We aim to make the process straightforward while ensuring fair handling for every order.
1. Refund Timeframe
Return requests should be submitted within 30 calendar days of the delivery date. Requests received after this period may not be eligible for a refund.
2. Return Conditions
To qualify for a refund, returned items should meet the following conditions:
- Returned within the eligible return period.
- Unused and in their original condition.
- Returned with original packaging where reasonably possible.
- Accompanied by proof of purchase or order confirmation.
3. Non-Refundable Situations
Refunds may not be available in the following circumstances:
- Products showing signs of use beyond normal inspection.
- Items damaged after delivery through improper handling or storage.
- Returns submitted outside the stated return period.
- Products returned without sufficient order information.
- Items that are incomplete or missing components not due to our error.
4. Damaged Items
If your order arrives damaged during delivery, please contact us as soon as reasonably possible after receiving the parcel. Including photographs of the item and packaging will help us review the situation efficiently. Once the issue has been assessed, an appropriate resolution will be arranged in accordance with our policy.
5. Incorrect Items Received
If you receive an item that does not match your order, please notify our customer support team promptly. After verification, we will provide instructions for returning the incorrect item and arrange an appropriate solution.
6. Return Process
- Contact our customer support team.
- Provide your order number and details of the request.
- Follow the return instructions provided.
- Once the returned item has been received and inspected, the refund request will be reviewed.
7. Refund Processing Time
Where a refund is approved, it will be processed promptly after the returned item has been inspected. Once processed, the funds typically appear in the original payment method within 3–7 business days, depending on the customer’s financial institution.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us using the details below.
- S & P RAJ RETAIL LTD
- 43 Cedar Road, Farnborough, England, GU14 7AU
- orders@sprajretail.store
- +44 7527 689855