HELP CENTRE
Frequently Asked Questions
Find quick answers to some of the most common questions about ordering, delivery, returns and our stationery products.
How long does order processing take?
Orders are normally prepared and dispatched within 1–2 business days after payment has been successfully received.
How long does delivery usually take?
Estimated delivery is 2–5 business days for most UK destinations and approximately 5–10 business days for many European destinations.
Do you provide free delivery?
Yes. Complimentary delivery is available on all eligible orders.
Do you provide tracking information?
Where tracking is available, shipment details will be provided after your order has been dispatched so you can monitor delivery progress.
Can I return an item?
Yes. Return requests can normally be submitted within 30 calendar days of delivery, provided the product meets the return conditions described in our Refund Policy.
What should I do if my order arrives damaged?
Please contact our customer support team as soon as reasonably possible and include photographs of the item and packaging where available. We will review the issue and provide appropriate assistance.
What happens if I receive the wrong item?
Please notify us promptly with your order details. After verification, we will provide return instructions and arrange an appropriate resolution.
How long does a refund take?
Once an approved return has been received and inspected, refunds are processed promptly. Funds generally appear in the original payment method within 3–7 business days, depending on the financial institution.
What products do you offer?
Our collection includes notebooks, pens, planners and desk accessories designed for everyday writing, organisation, study and office use.
How can I contact customer support?
You can contact our team by email at orders@sprajretail.store or by telephone on +44 7527 689855 during normal business hours.